We Make Your Business Run Better.

We Will Make Your Business Run Better.

We will enable a sustained program of continuous improvement.

Fundamentally, we believe that we are coaches and mentors and we want to share our relentless pursuit of competitive advantage by delivering a program of continuous process optimization to achieve sustainable operational excellence.

Our Approach

We help to create and deploy operational excellence and a continuous improvement mindset with our


Who is Cognitive.

Cognitive Process Consulting Ltd. is a management and technology consulting firm with expertise in assisting organizations achieve sustainable operational excellence.

We are experienced in addressing complex organizational issues at both strategic and operational levels. Our clients seek our assistance because of our ability to take apart complex situations, analyze and understand significant issues and root causes.

We work collaboratively with clients to validate root causes and develop practical and intelligent solutions to achieve key performance objectives. We take a holistic and analytical approach in all our work.

Our consultants are senior resources with extensive experience in working with executives, senior managers and frontline staff. Our people are knowledgeable in the most effective operations improvement approaches, methodologies, tools and technologies.

Throughout our engagement, we work actively to transfer skills and develop the capability and capacity of our clients in the various approaches, tools and technologies so that our clients can sustain the improvements after we leave.

Cognitive Consulting - Team Based Performance Improvement

Why Cognitive.

Committed, Passionate, Energetic.

We focus on developing our clients’ internal capability and capacity in sustaining operational excellence.

We are trusted advisors to firms that seek our assistance in addressing business performance issues. We coach, mentor and solve business problems with a passion for excellence and value. We are committed to developing the skills of individuals in client organizations to address business performance issues in a structured, practical and sustainable manner.

Our people have strong analytical and leadership skills. We are creative problem solvers and work collaboratively with client management and staff to achieve extraordinary results. We take pride in our work and continuously strive to develop new approaches and seek new ideas to assist clients address issues and achieve business objectives. Our goal is to deliver validated financial results while engaging your workforce in driving continuous improvement at all levels.

Our partners and consultants are committed to making every engagement successful for our clients. Our credibility and success depends on our clients’ success. We put the full weight of our firm behind every engagement.

Our Services.

Proven Technology Solutions

Our services are designed to create mindsets and behaviours in organizations that promote and sustain operational excellence in the long-term. We use proven technology solutions to dramatically improve customer service, quality, productivity and reduce cost.


  • Team Based Performance Improvement
  • Lean Six Sigma White Belt
  • Lean Practitioner
  • Lean Champion
  • Lean Six Sigma Green Belt
  • Lean Six Sigma Black Belt


& Support
  • Team Based Performance Improvement
  • Lean Techniques
  • Six Sigma Improvement
  • Hoshin Kanri Strategy Execution


  • ERP/IT Implementation
  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI)

Delivering Results That Matter

The first publication of its kind.

Delivering Results that Matter: Transforming Public Services through Lean Management, (Chagani and Whitehead) was published by Post Hill Press in early 2018. It is a practical guide to improve quality, reduce cost and create a culture of continuous improvement in the public sector. It features 20 public sector case studies from the United States and Canada. The foreword has been written by Jay Inslee, Governor, State of Washington.

The book is the first publication of its kind to provide a comprehensive roadmap for public sector transformation using Lean thinking, and supported by concrete case studies.

Buy it on Amazon

Delivering Results that Matter: Transforming Public Services through Lean Management

Our Approach.


We help to create and deploy operational excellence and a continuous improvement mindset with our:


Fundamentally, we believe that we are coaches and mentors and we want to share our relentless pursuit of competitive advantage by delivering a program of continuous process optimization to achieve sustainable operational excellence.

1. Simplify

We SIMPLIFY processes to reduce and eliminate non-value adding steps.

2. Perfect

We PERFECT those processes to reduce and eliminate defects and reduce variation in processes.

3. Automate

We AUTOMATE steps in processes that enable employees to spend more time on higher value add activities.

Our Team.

Haneef Chagani


Haneef Chagani is an experienced Management Consultant specializing in assisting organizations develop efficient and effective business operations. Haneef has over 20 years experience in organizational transformation and operations improvement. He has led or been involved in enterprise Operational Excellence programs with public sector and Fortune 500 organizations globally

Prior to founding Cognitive Process Consulting Ltd., Haneef was a Partner at PricewaterhouseCoopers (PwC) and led the firm’s Operational Excellence practice in Canada.

Haneef has trained and coached thousands of senior executives, middle managers and front line employees at numerous public and private sector organizations in Operational Excellence philosophies, tools, techniques and methodology. Haneef is co-author of the book: “Delivering Results that Matter – Transforming Public Services Through Lean Management”.

David Graham


David is an experienced Lean Sigma Black Belt who has initiated and developed continuous improvement programs with four operating companies at Chevron as well as with the City of Vancouver.

David specializes in transactional back office processes as well as oil and gas, small and mid-size manufacturing, as well as government at municipal and provincial levels.

David’s experience includes end to end supply chain transformations, IT continuous improvement as well as extensive work in Finance and Human Resources transformation.

In addition to MBA and BA in Economics, David is a certified supply chain manager (SCMA) and certified in PROSCI change management methodology.

Our Clients.

Our consultants have provided operational excellence services to the following firms in sectors such as Healthcare, Manufacturing, Financial Services, Insurance, Public Sector and Retail.

  • Alderwoods Group Inc. (now SCI)
  • American Stores Company (now Albertsons)
  • Banco Real (Brazil)
  • BC Hydro
  • Chevron
  • City of Vancouver
  • Coast Capital Savings
  • Government of British Columbia
  • Government of Manitoba
  • Government of Saskatchewan
  • Insurance Corporation of BC
  • Island Health
  • Kapstone Kraft Paper
  • Panalpina
  • Sonangol Group
  • Syncrude
  • Thomas Cook Group
  • Teck Resources
  • Tolko Industries Ltd.
  • Vancouver Coastal Health
  • Workers’ Safety and Compensation Commission of NT & NU
  • WorkSafeBC

Thought Leadership.

Our latest insights and news related to Cognitive Process Consulting Ltd.


Join Our Team

We are always on the lookout for individuals with passion in operational excellence.

Please send curriculum vitae to