Delivering Results that Matter: Transforming Public Services through Lean Management

Delivering Results that Matter: Transforming Public Services through Lean Management, (Chagani and Whitehead) was published by Post Hill Press in early 2018. It is a practical guide to improve quality, reduce cost and create a culture of continuous improvement in the public sector. It features 20 public sector case studies from the United States and Canada. The foreword has been written by Jay Inslee, Governor, State of Washington.

The book is the first publication of its kind to provide a comprehensive roadmap for public sector transformation using Lean thinking, and supported by concrete case studies.

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Delivering Results that Matter: Transforming Public Services through Lean Management